QUANTALYTICS,
INC.
220 HENLEY RD
WOODMERE, NY 11598
Tele. & Fax: 516.295.3230
(autoswitched)
FAQ
Frequently Asked Questions.
1. How do I get started in order to
sign up for Remote Automatic Backup?
Contact Michael
Lukin via e-mail or phone at 516.295.5121 in order to set up your
free 2 week trial account.
We will confirm your e-mail address and e-mail you the backup software
for installation. The file is 1.6 MBytes, and when installed, uses 6
MBytes of hard disk space. Operations will also schedule a time with
you to guide you through the installation process via phone. Installation
will be done at YOUR convenience. In addition to sending
you the software, we will also send you a "readme" with installation and configuration
instructions for handy reference.
2. What happens at the end of the free 2 week trial?
Assuming you wish to continue to use Remote Automatic
Backup, we will e-mail you an Account Agreement and Invoice
covering the software, installation, and first 3 months of service. This
will be $200.00, assuming 1 GByte (compressed) is backed up.
If you have more than 1 GByte to back up, you will be invoiced for
the additional data after we see how many additional GBytes or MBytes you
use. Please note that this is 1 GByte of compressesed data. Uncompressed,
depending on the file types, you may be able to back up as much as 5 GBytes!
Complete details on pricing can be found on the Pricing page. Please
note that if you choose not to continue to use Remote Automatic
Backup, we delete the backups you have stored on our
servers.
3. What do I do after I receive the account
agreement and invoice?
Print and sign one copy of the Account Agreement and Invoice.
Mail them back along with your payment to Quantalytics, Inc., 220
Henley Rd, Woodmere, NY, 11598-2523.
4. What happens after Quantalytics receives
my Acccount Agreement and payment?
You will be contacted by Operations
at Quantalytics. You will be e-mailed the registration code for
the software so it will continue working. Your backups will continue
to be made, and available should you need them.
5. What information will I need at my end to
successfully install the software?
You will need to know the name of your SMTP (sending) e-mail
server for e-mail notification, your e-mail address for notifications in
the event of problems, and your password for sending e-mail, if required
by your e-mail service. (Not all e-mail service providers require a
password for SENDING e-mail.) This is needed because our
software sends e-mail reports of problems with backups. We use
these e-mails to help report any problems to our clients so that they may
take prompt corrective action at their end. You will also need to decide
what you want to back up. E.G. "My Documents", Shared network
folders, Quickbook Workbooks, etc. We encourage you to backup all your
data.
6. When do my Remote Automatic Backups start?
Immediately after your installation of the software, if you wish.
Our software provides for immediate backup as well as scheduled backups.
Scheduled backups run 7 nights per week, 52 weeks per year.
You can back up immediately if you wish, which is especially useful
if you are on the road with a laptop.
7. What if I need an emergency
RESTORATION of my data?
Contact Operations at Quantalytics to schedule the Restoration.
First, page Operations
at 516.685.1467. If YOU DO NOT RECEIVE A CALL BACK WITHIN 15 MINUTES, call 516.295.3230
and LEAVE A DETAILED VOICEMAIL MESSAGE. We will contact
you shortly thereafter to determine if you would like a file upload of your
backups, and schedule it, or if you need CD or DVD shipped via FedEX or Airborne,
as well as another copy of the backup software to enable you to replace your
lost files correctly. We urge you contact us as soon as possible to
enable us to help you.
For further information, start a free 2 week trial,
or place an order for our Remote Automatic Backup service for your office
or home, please contact
Michael Lukin via e-mail or phone at 516.295.5121.
Remote Automatic
Backup ® is a Trademark of Quantalytics, Inc. Copyright
© 2003. Quantalytics, Inc. All rights reserved.